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Device Insight partnership with Eseye speeds-up time-to-market for connected retail vending providers

Device Insight partnership with Eseye speeds-up time-to-market for connected retail vending providers

Munich, Germany / Guildford, UK – Leading IoT platform solution provider, Device Insight, has announced a technology partnership with global IoT connectivity specialist Eseye. That will deliver connected technology capabilities through a single solution, powered by Device Insight’s IoT operations and vending services solution and Eseye’s AnyNet Connectivity Platform.

Smart Vending Machine with Woman

The partnership will see Device Insight develop the components and features of the IoT platform, while Eseye provides the necessary connectivity infrastructure within flexible, reliable and scalable solutions for a variety of sectors and use cases. This builds upon the success of Device Insight’s and Eseye’s joint customer, Costa Coffee’s Express connected retail vending solution, powered by both organisations.

Combined know-how for IoT-based smart vending

Eseye will utilise its device expertise and multi-IMSI roaming, eUICC compliant AnyNet + SIM to provide near-ubiquitous managed cellular connectivity, as well as ongoing 24/7 technical support, to ensure that intelligently connected machines are able to provide a reliable service to consumers.

Device Insight’s IoT framework unites global IoT devices – connected by Eseye – through platform services that include data acquisition and analysis, visualisation, reporting, condition monitoring and alerts, and remote service and device management. Device Insight combines ready-made IoT building blocks, system integration and software development into customizable, flexible and scalable IoT solutions.

Paul Marshall, Chief Customer Officer of Eseye, comments: “IoT-based smart vending offers enormous opportunities for manufacturers and operators. The combination of Eseye and Device Insight’s market-leading platforms and technology offers the perfect solution for retail vending machine manufacturers to rapidly enter the market with a turnkey solution.”

Number of connected vending machines will rise to nine million by 2024

According to Berg Insight, connected retail vending is a rapid growth area. The number of connected vending machines forecast is expected to reach nearly nine million by 2024. Coupled with the swift introduction of retail solutions that do not require human interaction, due to COVID-19, vending machine manufacturers and service providers are looking to IoT to drive benefits such as higher asset utilisation ratios, operational cost reductions, and secure and reliable automated card or mobile phone payments.

They are also looking to reduce – or more accurately predict – site visits for repair and maintenance, as well as creating new revenue opportunities, and the ability to offer new services such as consumer personalisation and advertising.

Successful smart vending concepts entail high technological requirements

However, connecting a vending machine in retail presents a challenge because the machine manufacturers, or service providers, typically do not own the shop floor, nor do they have control over the wired and wireless communications infrastructure in which a machine is placed.

This in turn requires a significant effort in maintaining business critical connectivity for payments, telemetry data, and monitoring for ongoing maintenance and data security. To alleviate these efforts, many machine manufacturers opt for cellular connectivity as a means of ensuring reliable connectivity regardless of where a machine is located. But there remain challenges around mobile network selection and the need for continuous network availability.

This is where Eseye’s technology enables commercial IoT devices, regardless of where they are located, to remain reliably connected on any network, eliminating the risk and associated costs of those devices being disconnected after deployment. Combined with Device Insight’s many years of IoT expertise and proven track record in providing tailor-made IoT solutions both companies are able to offer a joint smart vending approach that guides companies from the planning and development of the solution architecture to deployment, roll-out and management of the solution.

„In Eseye, we’ve found a partner that is equally passionate about building and delivering a best-of-breed IoT solution ecosystem and providing service excellence. We are looking forward to continuing to help organisations realise the benefits of successfully delivering smart retail vending solutions.“
Marten Schirge, Managing Director Device Insight
Marten Schirge
Managing Director and Chief Sales & Marketing Officer at Device Insight

Paul Borrett, Systems and Data Director for Costa Express, at Costa Coffee, concludes: “Eseye and Device Insight’s technology has provided a holistic managed IoT platform and connectivity solution with a global footprint. As a result, we can continue to rapidly deploy our connected vending machines to deliver premium quality drinks worldwide, providing Costa Coffee with a real advantage as we continue to expand across international markets.”

Mockup Smart Vending EN 1280x960

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In the free whitepaper you will gain insight into the advantages of Smart Vending and the concrete technological implementation for Costa Express.

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Case Studies

Coffee goes smart with Device Insight

Device Insight uses the example of Costa Express to show how IoT-based smart vending can succeed.
Case Studies

Coffee goes smart with Device Insight

Coffee goes smart with Device Insight

At first glance, coffee has little to do with the Internet of Things. In fact, IoT technologies are opening up entirely new possibilities in this area as well, as the example of Costa Express shows. The international supplier of smart self-serve coffee machines has succeeded in taking coffee to go to a new level: Smart Coffee – thanks to a unique combination of premium coffee, individual customer experience and the latest IoT technology powered by Device Insight. In our new case study, we show how the Costa Express IoT solution not only enables an innovative business model, but also provides the basis for smart vending features, transparent condition monitoring and alarming.

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Case Study Costa Express: "Coffee goes smart with Device Insight"
Read now!
Smart Coffee Cup

Smart Coffee: Premium coffee from the intelligent self-serve coffee machine

Costa Express has set itself the goal of offering premium barista coffee – for which Costa Coffee and its approximately 3,400 coffee stores worldwide are known – in the same first-class quality also via high-end coffee machines, in locations including petrol stations, shopping centers or airports. This vending concept is able to provide customers with a variety of 250 coffee-to-go combinations of freshly ground Italian coffee beans, selectable via touch screen or app.

The technological prerequisite for this was the integration of a flexible and scalable IoT solution provided by Device Insight. Thanks to this, not only can all 11,000 coffee machines be networked worldwide, but machine and sales data can also be made transparently accessible, enabling intelligent condition monitoring and alarming. At the same time, the networking of its premium coffee machines based on the Internet of Things offers Costa Express a wide range of additional business potential, such as the possibility of integrated marketing campaigns via machine display and new digital services.

One IoT solution – many opportunities

The Costa Express IoT solution provides the basis for the smart vending business model and acts as a central control element and link. The platform enables an exchange with third-party systems, above all the recording and forwarding of machine sales data. How many drinks of what kind, in what size were sold per day or hour is recorded in conclusive reports.

An essential prerequisite for the success of Costa Express‘ business model is intelligent condition monitoring and alarming via the IoT solution. Using the IoT platform developed by Device Insight, the status and use of all coffee machines can be viewed and managed centrally. Based on an elaborate alarm system the mobile coffee bars report problems directly within the platform, making diagnosis and problem solving quick and easy.

Smart Coffee Costa

The central IoT solution also makes the commissioning of new coffee machines much more efficient. Depending on the installation location, Costa Express determines the appropriate machine parameters in adavance, such as the available languages and desired price configurations. An installation partner only has to connect the Costa Express coffee bars on site, guided by a step-by-step setup process.

Moreover, the IoT solution provides the basis for numerous marketing opportunities and digital customer services. For example, customer and discount promotions as well as new coffee creations can be communicated and marketed in an integrated manner via the displays of the coffee machines. In addition, customers can also collect loyalty points based on the IoT solution when making a purchase at the coffee vending machine or via app. In this way, Costa Express is also building up a regular customer base via smart vending and securing long-term market share.

The latest feature integrated into the solution is the possibility of contactless ordering. Customers can enter their orders via the app instead of via the display of the coffee machine. Touching the display itself is no longer necessary. This function aims to prevent transmission of the virus via the touchscreen in times of the Covid-19 pandemic.

The IoT solution developed by Device Insight is a significant pillar of our growth in recent years and has quickly become the basic tool for our daily work. Thanks to the solution, we were able to increase the availability of the Costa Express coffee bars and significantly reduce service and maintenance costs. The transparency of machine and sales data around the world provided by the IoT platform enables us to perform targeted analyses and obtain valuable knowledge about the success of our products.
Paul Borrett
Systems and Data Director, Costa Express

Lower costs, new sales potential and greater proximity to the customer

The Costa Express solution impressively demonstrates how an IoT solution can create multiple benefits for a company and its customers. Thanks to the IoT solution, Costa Express was able to reduce the costs for service and maintenance as well as the downtime of the coffee machines to a minimum. At the same time, the company has full transparency over the condition and operation of its mobile coffee bars worldwide and can thus ensure consistently high coffee quality.

In addition, the IoT solution enables rapid scaling of the Costa Express business model while offering many marketing opportunities and digital customer services that can generate new revenues and secure long-term market share. Finally, with the help of the solution, Costa Express creates proximity to the customer and opportunities for interaction – despite selling via vending machines. The knowledge that Costa Express gains about customers’ buying behavior and preferences can thus flow directly into product development and marketing.

Smart Coffee Mockup

Curious now?

In the free case study, you will gain concrete insights into the technological implementation and key components of the Costa Express Smart Coffee solution.

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Download now free of charge

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