Whether in shopping malls, at train stations or in offices – the number of vending machines is increasing continuously. For manufacturers and operators, vending machines offer a forward-looking business model that at the same time poses a number of challenges.
With the mass of vending machines, it is important to keep track of location, technical faults, fill level and much more. Only properly functioning vending machines generate sales. In addition, customers are becoming more demanding in terms of the buying experience. They expect not only high quality, but also easy usability of the machines.
The solution to overcome these challenges and at the same time take advantage of new digital opportunities: Smart Vending.
Costa Express is committed to providing coffee of the same premium quality found in Costa Coffee stores through high-end coffee vending machines. The vending concept is designed to offer customers a variety of 250 coffee to go combinations, selectable via touchscreen or app.
Through a flexible and scalable IoT solution, powered by Device Insight, all coffee vending machines worldwide can be networked, and all machine and sales data made transparently accessible. Intelligent condition monitoring and alerting ensure that technical faults are detected and rectified quickly. The IoT solution also offers the possibility of integrated marketing campaigns via automatic display and provides the basis for numerous other digital services.
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