The intelligent vending machine

Whether in shopping malls, at train stations or in offices – the number of vending machines is increasing continuously. For manufacturers and operators, vending machines offer a forward-looking business model that at the same time poses a number of challenges.

With the mass of vending machines, it is important to keep track of location, technical faults, fill level and much more. Only properly functioning vending machines generate sales. In addition, customers are becoming more demanding in terms of the buying experience. They expect not only high quality, but also easy usability of the machines.

The solution to overcome these challenges and at the same time take advantage of new digital opportunities: Smart Vending.

Smart Vending Coffee Machine Smartphone

Advantages of Smart Vending

Customer proximity
and satisfaction
Use case
Costa Express

Costa Express is committed to providing coffee of the same premium quality found in Costa Coffee stores through high-end coffee vending machines. The vending concept is designed to offer customers a variety of 250 coffee to go combinations, selectable via touchscreen or app.


Through a flexible and scalable IoT solution, powered by Device Insight, all coffee vending machines worldwide can be networked, and all machine and sales data made transparently accessible. Intelligent condition monitoring and alerting ensure that technical faults are detected and rectified quickly. The IoT solution also offers the possibility of integrated marketing campaigns via automatic display and provides the basis for numerous other digital services.

"The IoT solution developed by Device Insight is a significant pillar of our growth in recent years and has quickly become the basic tool for our daily work. Thanks to the solution, we were able to increase the availability of the Costa Express coffee bars and significantly reduce service and maintenance costs. The transparency of machine and sales data around the world that the IoT platform gives us enables us to make targeted analyses and provides us with valuable knowledge about the success of our products."
Paul Borrett
Systems and Data Director, Costa Express

Our features for Smart Vending

Optimized onboarding and remote configuration
Condition monitoring
and alerting
Display campaign
Get started with Smart Vending

Arrange an individual and non-binding consultation.

Martin Dimmler
Martin Dimmler
Contact for Smart Vending