How coffee to go becomes smart

How has Costa Express managed to take coffee to go to a new level? Thanks to a unique combination of premium coffee, personalized customer experience and the latest IoT technology powered by Device Insight. Our IoT solution forms the basis for Smart Vending features, condition monitoring and alerting, as well as enabling an innovative business model. Read more in our case study.
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Case Study Costa Express
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In our case study:

Smart Vending Coffee Machine Smartphone
Costa Express operates around 11,000 mobile coffee machines worldwide.

Benefits

The benefits of Smart Vending

Cost savings

Service and maintenance effort is reduced to a minimum. Coffee machine downtimes are kept low.

New sales potential

Thanks to the IoT solution, Costa Express enjoys numerous IoT-based marketing opportunities and digital customer services, helping to generate new revenues and secure long-term market share.

Customer proximity

The IoT solution enables direct feedback on customers' buying behavior and preferences – providing valuable knowledge for marketing, sales, and product development.

IoT Features Costa Smart Coffee

IoT operations management & Smart Vending from a single source

The IoT solution developed by Device Insight is the foundation of Costa Express’ business model. Helping the company succeed in recording significant growth in recent years despite the pandemic. Thanks to the IoT solution, Costa Express can remotely operate its mobile coffee bars internationally and still have full transparency regarding the status and operation of its vending machines. All newly acquired knowledge regarding customer preferences flows directly into marketing and sales campaigns, as well as into product development, all enabling Costa Express to position itself as a leading coffee specialist and innovation pioneer vis-à-vis its competition in the long term.

"The IoT solution developed by Device Insight is a significant pillar of our growth in recent years and has quickly become the basic tool for our daily work. Thanks to the solution, we were able to increase the availability of the Costa Express coffee bars and significantly reduce service and maintenance costs."
Paul Borrett
Systems and Data Director, Costa Express

Technology

One IoT solution - more opportunities

IoT solution as central control element

Intelligent condition monitoring & alerting

Easy onboarding of new machines

Digital marketing & contactless ordering

Smart Coffee Mockup

Use Smart Vending?

Learn from Costa Express’ example how you too can take your business model to the next level.

Mockup Costa EN 800x400
Case Study Costa Express
Read now!