Coffee to Go Becomes Smart

How has Costa Express managed to take coffee to go to a new level? Thanks to a unique combination of premium coffee, personalized customer experience and the latest IoT technology powered by Device Insight. Our IoT solution forms the basis for smart vending features, condition monitoring and alerting, as well as enabling an innovative business model. Read more in our Case Study.

In our case study:

Benefits

Think big, start small, learn fast

Cost savings

Service and maintenance effort is reduced to a minimum. Coffee machine downtimes are kept low.

New sales potential

Thanks to the IoT solution, Costa Express enjoys numerous IoT-based marketing opportunities and digital customer services, helping to generate new revenues and secure long-term market share.

Customer proximity

The IoT solution enables direct feedback on customers' buying behavior and preferences – providing valuable knowledge for marketing, sales, and product development.

IoT operations management & smart vending from a single source

The IoT solution developed by Device Insight is the foundation of Costa Express’ business model. Damit ist es dem Unternehmen gelungen, in den letzten Jahren trotz Pandemie ein signifikantes Wachstum zu verzeichnen. Dank der IoT-Lösung kann Costa Express seine mobilen Kaffeebars weltweit remote betreiben und hat dennoch volle Transparenz über den Zustand und Betrieb der Automaten. Das neu erworbene Wissen über Kundenpräferenzen fließt direkt in Marketing- und Vertriebsaktionen, aber auch in die Produktentwicklung ein. So kann sich Costa Express auch langfristig als führender Kaffeespezialist und Innovationsvorreiter gegenüber dem Wettbewerb positionieren.

"The IoT solution developed by Device Insight is a significant pillar of our growth in recent years and has quickly become the basic tool for our daily work. Thanks to the solution, we were able to increase the availability of the Costa Express coffee bars and significantly reduce service and maintenance costs."

Paul Borrett

Systems and Data Director, Costa Express

Benefits