In order to provide effective remote service to customers globally, Krones was looking for a central platform for access control. Compliance with ISO certification and legally sound documentation were of particular importance. The solution: an IoT-based remote service platform from Device Insight allowing service technicians to connect to all facilities worldwide. All actions performed are stored in a tamper-proof manner in a database operated exclusively for this purpose.
How has Krones managed to provide global remote customer service for its 20,000 facilities? With IoT of course. You too can become a digital champion.