Remote Service für Abfüllanlagen

Die Anlagen von Krones, einem führenden Hersteller von Prozess-, Abfüll- und Verpackungstechnik, sind teure Investitionsgüter. Umso wichtiger ist ein schneller und sicherer Customer Support. Gemeinsam mit Device Insight hat das Unternehmen für den Remote Service von mehr als 20.000 Anlagen weltweit ein zentrales IoT-Tool entwickelt. Mehr dazu in unserer Case Study.

In unserer Case Study:

Technologie

Die wichtigsten Features

Remote Service

Weltweiter Zugriff

Skalierbarkeit

Analyse & Problembehebung

Asset Management

Zentrale Zugriffskontrolle

Um Kunden global einen effektiven Remote Service anzubieten, suchte Krones nach einer zentralen Plattform für die Zugriffskontrolle. Wichtig waren insbesondere die Einhaltung der ISO-Zertifizierung und eine rechtssichere Dokumentation. Die Lösung: eine IoT-basierte Remote-Service-Plattform von Device Insight, über die sich Servicetechniker mit allen Anlagen weltweit verbinden können. Sämtliche durchgeführten Aktionen werden revisionssicher in einer eigens dafür betriebenen Datenbank abgelegt.

"Mit dem Remote Service über CENTERSIGHT kann Krones schnellen, einfachen, rechtssicheren und zielgerichteten Support anbieten. So lassen sich Stillstandszeiten der Maschinen durch schnelle Analyse und durch gezielte Problembehebung minimieren."

Sebastian Oudes

Head of Corporate Customer Operations, Krones AG

Customer Support 2.0

Wie es Krones gelungen ist, für seine 20.000 Anlagen einen globalen Kundenservice aus der Ferne anzubieten? Mit IoT. Werden auch Sie zum digitalen Champion.

Weitere Case Studies:

Feuerwehr, Flottenmanagement, Magirus FleetConnect

Magirus: Intelligente Feuerwehrfahrzeuge

Gerolsteiner: Data-Driven Factory

MIND Connected Car

MIND: Smartes Flottenmanagement

Smart Coffee Cup

Costa Express: Smart Coffee dank IoT

Retrofitting

RAFI: Produktion und Logistik digitalisieren

Condition Monitoring Feintool

Feintool: Condition Monitoring für Feinschneidmaschinen

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