Remote service for filling lines

Facilities belonging to Krones, a leading manufacturer of process, filling, and packaging technology, are expensive capital goods. This makes fast and secure customer support all the more important. Together with Device Insight, the company has developed a centralized IoT tool for remote service of more than 20,000 facilities worldwide. Read more in our case study.

In our case study:

Technology

The most important features

Remote service

International access

Scalability

Analysis & Troubleshooting

Asset management

Central access control

In order to provide effective remote service to customers globally, Krones was looking for a central platform for access control. Compliance with ISO certification and legally sound documentation were of particular importance. The solution: an IoT-based remote service platform from Device Insight allowing service technicians to connect to all facilities worldwide. All actions performed are stored in a tamper-proof manner in a database operated exclusively for this purpose.

"With remote service via CENTERSIGHT, Krones is able to offer fast, simple, (legally) secure and targeted support. This allows machine downtimes to be minimized through rapid analysis and targeted problem solving."

Sebastian Oudes

Head of Corporate Customer Operations, Krones AG

Customer support 2.0

How has Krones managed to provide global remote customer service for its 20,000 facilities? With IoT of course. You too can become a digital champion.

Further case studies:

MIND Connected Car

MIND: Smart fleet management

Smart Coffee Cup

Costa Express: Smart coffee thanks to IoT

Retrofitting

RAFI: Digitalize production and logistics

Condition Monitoring Feintool

Feintool: Condition monitoring for fineblanking machines

Scheuersaugmaschine von Kärcher:

Kärcher: Fleet management for cleaning equipment

Fernwartung Heizungsanlagen Reflex

Reflex Winkelmann: Remote maintenance for heating systems

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